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- Patient Care
Patient Care
UT Physicians provides primary and specialty care for patients of all ages. We have over 2,000 health care providers with expertise in more than 80 specialties and subspecialties. From routine visits to advanced services, our physicians practice at more than 100 locations across the Greater Houston area. Find the care you need and schedule an appointment with us today.
- Patient Information
New Patient?
If you are a patient of UT Physicians, the information below outlines our process and facilities to facilitate a relaxed and successful experience.
Billing
Patient Services
1-855-877-2808
Customer Service Hours
Mon – Thu, 8 a.m. to 8 p.m.
Fri, 8 a.m. to 5 p.m.
Sat, 9 a.m. to 1 p.m.
CST time zone
- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
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- Careers
Intern on clinical rotation was professional and showed interest in my issue collecting & validating my history. 5 stars for his efforts. I would not have expectation he would know everything about my medical history. Dr Chen was precise in his recommendations, professional in his demeanor & receptive to questions. Well done!
Long wait to see provider. My problem had a lack of imaging to diagnose, so look forward to seeing Dr. Chen when we have more imaging available.
Great visit with Dr. Chen and staff. Very kind and knowledgeable!
It was very streamlined process and the staff was helpful especially for my first visit with this doctor. Grant Chen and his resident doctor were good at listening and Marking their charts with my information. They asked more questions than my other pain doctor and explained procedure
The front desk staff are always helpful and very efficient. The doctor's assistant was kind, helpful and efficient in getting me into treatment room very quickly. Also answered questions regarding visit to surgery center for later appointment on 3/24/25. Dr Chen was thorough in explaining procedure to be performed at surgery center.
Everything was great! Thank you!
Everything is fine, just the distance from my home.
Dr Chen is the best. He helped me understand an incorrect assumption I had made during an earlier visit with grace and good advice to proceed in the future.
The cma and staff were amazing very friendly. Dr Chen made me feel like I was drug abusing pill popper and talked me in such a condescending manner. I will not be returning to him or referring him at all.
The young man studying under Dr Chen was wonderful and will do well with his future plans
Dr Chen is awesome and very knowledgeable about my rare nerve problems
I was taken immediately so there was no need to tell me how long wait time would be . Steve the PA and Dr Chen were fantastic. Office staff good too
Dr Chen is great! After going to multiple doctors getting no answers or treatment options I was feeling beat down and hopeless. On day one he restored my will to fight. His staff listened to me explained things. He can't fix me but he has made it so I can live life again. I tell him he's my angel because he, and his staff are the only ones that would help me. He is a rare jewel in the medical factory.
Dr. Chen was very informative bought what to expect on my next visit.
All great friendly people in that office
simple the best i refer everyone i can to these Doctors
Without exception, the entire clinic staff is excellent and I am extremely grateful for the care they have given me.
Good
He was very thorough and talked about several options.
It was very comfortable being my first visit with this provider. He seemed to know what treatment would work for me regarding my conditions. I was very pleased with the nurse, the doctor and the resident.
The front office staff is so kind. Once in an exam room after a minimal wait, I was seen promptly by the MA, then Resident, then Dr. Chen. Everyone listened carefully to my concerns. Dr. Chen made a very clear treatment plan and answered all of my questions. I also had to receive additional imaging while I was there which was taken care of very quickly. A great clinic experience all around. Thank you, I truly appreciate the amazing care.
Great as always! Highly recommended Dr. Chen .
Dr Grant Chen and staff are the best!
Great experience, currently waiting on a call back concerning my medication. Trying to be patient. It's a virtue not affiliated with the clinic...
I have waited all day to be contacted as to what my next step is. I need to know the name of the speciality pharmacy where I can find the medication I need. I waited one month for my appointment and one and a half hours to see Dr Chen after I arrived. I'm ready to move forward but I don't know what to do
Everyone was very nice to me . Especially the doctors and nurses during the procedure
The staff are exceptional. They are caring to their patients.
It would be very helpful to me to not get one of these surveys after every doctor's visit. It's exhausting. I love Dr. Chun and I trust him with my pain management. And he does a great job. But please don't send me one of these every time. I see millions, it feels like, of doctors. Not actually millions, but it feels that way some days. And having to fill out these surveys is just nuts. Thank you very much and you have a great day.
I really like Dr. Chen. He is so professional kind and patient. I trust him with my care. His entire staff is so kind.
Just a very long wait time once you're called into the room. They seem to be incredibly busy.