- Find a Doctor/Provider
- Find Locations
- Patient Care
Patient Care
UT Physicians provides primary and specialty care for patients of all ages. We have over 2,000 health care providers with expertise in more than 80 specialties and subspecialties. From routine visits to advanced services, our physicians practice at more than 100 locations across the Greater Houston area. Find the care you need and schedule an appointment with us today.
- Patient Information
New Patient?
If you are a patient of UT Physicians, the information below outlines our process and facilities to facilitate a relaxed and successful experience.
Billing
Patient Services
1-855-877-2808
Customer Service Hours
Mon – Thu, 8 a.m. to 8 p.m.
Fri, 8 a.m. to 5 p.m.
Sat, 9 a.m. to 1 p.m.
CST time zone
- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
- Careers
Staff very caring, wait time not usually long and very acceptable.
Appointment was on time and easy to check in
I came in to get a shot in my shoulders. I informed everybody that I only wanted to shots because I was leaving going out of town to my sister's at 12 o'clock and the doctor wanted to talk to me about a stimulator. I was in so much pain for my shoulder. I had to have these injection before I left town. Well, I probably would've had a stroke on the plane, my blood pressure went up to 189 and by the toilet holder. I had to come back to the doctors office, my daughter on her way to take me to the airport and I miss my flight And that made me even worse because I was going to Alabama to my sister's funeral which was Thursday morning at 10 o'clock so I couldn't get another flight going to Birmingham because there was no flights and today is Thursday. I was so upset after that I'm just now begin to get my blood pressure down to 172. Today 5-16-25. I'm going to you Dr. Chan. Another chance my shoulder is much better. It was all about the death of my sister in Alabama and the funeral was at 10 o'clock Wednesday when I got to the airport 12 o'clock I saw my plane leaving.
Dr. Chen provides personable, caring, expert diagnosis and highly skilled treatment for my spine pain. Dierdre (PA) is likewise personable, caring, and highly skilled. All of the staff at this office make my visits a very favorable experience. Thank you!
The experience was very professional, very kind, informative. The nurse practitioner was very, very informative, a good listener, and very kind. The service is greatly appreciated. I'm very content and happy about my service I received, from the doctor and the staff, as always.
Great staff and doctor!
Hi, this was my first time working with Dr. Chen, but I called when I fell down the stairs and had some injury. Coming back to him was second nature because I knew that he gives the best service, he gives the best care, he cares, he listens. The first time I came to see him was in 2023, and he was the only doctor that believed me when I said I was having back problems. He was the only doctor that believed me, and he helped. I was okay. I wasn't walking on a walker, I wasn't on a cane, anything. I was fine, you know? And I haven't seen him in a year, and then when I fell down the stairs, he was the first person I wanted to call to, hey, I need help. I fell down the stairs, no doctor, they were talking about waiting six months for care. As soon as I talked to him, he was on it. We already had a plan of care and everything, and Dr. Chen is awesome. I've always been awesome. To keep returning to him for care will always be a thing for me.
I got in exactly on time. I was in and out quickly. I got all my questions answered.
I had a bad experience before at another place and they helped me thru my fear. The procedure was done before I even realized it.
First time using telemedicine. Experience went very well.
They took X-rays but did not give me the results so I sent a message through My Chart 2 days later asking for the results and now a week later, still no reply. There was a sign at the check in desk that if it had been 15 minutes past your appointment to come back & check. After 20 minutes past my appointment, I checked at the front desk. They informed me they were running behind schedule & it would be another 15 minutes. Then within 5 minutes they called me back, the nurse then took my initial information and said the resident would be in. After about 10-15 minutes later the resident came in and asked questions and then said he would speak with the doctor and then about 15 minutes later the doctor finally came in. So all in all, it was an hour later than my scheduled appointment b/f I saw the doctor.
Everyone was very professional & listened to health issue. Referrals were given & insurance authorization is being completed. Very happy with visit.
Best doctor and care
Intern on clinical rotation was professional and showed interest in my issue collecting & validating my history. 5 stars for his efforts. I would not have expectation he would know everything about my medical history. Dr Chen was precise in his recommendations, professional in his demeanor & receptive to questions. Well done!
Long wait to see provider. My problem had a lack of imaging to diagnose, so look forward to seeing Dr. Chen when we have more imaging available.
Great visit with Dr. Chen and staff. Very kind and knowledgeable!
It was very streamlined process and the staff was helpful especially for my first visit with this doctor. Grant Chen and his resident doctor were good at listening and Marking their charts with my information. They asked more questions than my other pain doctor and explained procedure
The front desk staff are always helpful and very efficient. The doctor's assistant was kind, helpful and efficient in getting me into treatment room very quickly. Also answered questions regarding visit to surgery center for later appointment on 3/24/25. Dr Chen was thorough in explaining procedure to be performed at surgery center.
Everything was great! Thank you!
Everything is fine, just the distance from my home.
Dr Chen is the best. He helped me understand an incorrect assumption I had made during an earlier visit with grace and good advice to proceed in the future.
The cma and staff were amazing very friendly. Dr Chen made me feel like I was drug abusing pill popper and talked me in such a condescending manner. I will not be returning to him or referring him at all.
The young man studying under Dr Chen was wonderful and will do well with his future plans
Dr Chen is awesome and very knowledgeable about my rare nerve problems
I was taken immediately so there was no need to tell me how long wait time would be . Steve the PA and Dr Chen were fantastic. Office staff good too
Dr Chen is great! After going to multiple doctors getting no answers or treatment options I was feeling beat down and hopeless. On day one he restored my will to fight. His staff listened to me explained things. He can't fix me but he has made it so I can live life again. I tell him he's my angel because he, and his staff are the only ones that would help me. He is a rare jewel in the medical factory.
Dr. Chen was very informative bought what to expect on my next visit.
All great friendly people in that office
simple the best i refer everyone i can to these Doctors
Without exception, the entire clinic staff is excellent and I am extremely grateful for the care they have given me.