- Find a Doctor/Provider
- Find Locations
- Patient Care
Patient Care
UT Physicians provides primary and specialty care for patients of all ages. We have over 2,000 health care providers with expertise in more than 80 specialties and subspecialties. From routine visits to advanced services, our physicians practice at more than 100 locations across the Greater Houston area. Find the care you need and schedule an appointment with us today.
- Patient Information
New Patient?
If you are a patient of UT Physicians, the information below outlines our process and facilities to facilitate a relaxed and successful experience.
Billing
Patient Services
1-855-877-2808
Customer Service Hours
Mon – Thu, 8 a.m. to 8 p.m.
Fri, 8 a.m. to 5 p.m.
Sat, 9 a.m. to 1 p.m.
CST time zone
- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
- Careers
Dr Shu is a very kind and full of passion. He is very professional in his field. He used drawing and video to make me fully understand and make a right choice. I really appreciate to have him as my Urologist.
Dr Shu and his entire staff are excellent health care providers.
Excellemt.
Dr Shu is one of the most caring individuals ever had the pleasure of being his patient wonderful caring Dr
Dr. Shu and his staff have what I believe is the very best of any medical facility anywhere, they know how to treat patients and make them feel comfortable and at ease and relaxed even at very difficult times, Thank you Dr. Shu and your entire staff.
I have no idea about wait time communication. I arrived early for first appointment after lunch and was seen even a bit early
Just don't bother the patient, and even worse, in front of other people about "overdue" medical bills. It's shameful that, in addition to doing so, they CALL Dr. Shu's assistant so she can "explain" to me what's overdue. That should STOP. This isn't the only time I've seen this. Not just me, but I've seen it done in front of other patients. Very unpleasant, since the patient comes in with medical complaints and is also harassed with charges. There are many other ways to do it, but this is the worst! Thank you.
Fantastic staff Quest blood lady also fantastic Trust everyone of them
Dr Shu's staff is excellent. Friendly, caring and efficient.
Very caring and respectful
Very efficient and great care.
I do not have any complaints for the doctor or the staff. Just the return phone calls and the answering phone calls is a problem.
The team is very efficient and friendly.
I've been seeing this doctor for nearly 15 years and everybody on the staff has always treated me exceptionally well and I appreciate every one of them. I just want them to keep up doing the good job that they do. I love them all. Thank you. END
stay healthy!
Dr. Shu and his staff is outstanding.
Best care ever.
Dr Shu is the best!
Dr. Shu is awesome, and so is his staff!
Dr Shu and his staff are very compassionate and put your health as a top priority
Excellent. Dr Shu performed extremely well & his care team looked after me with utmost care. Will definitely recommend to family & friends Thanks
I highly recommend Dr. Shu and his staff. I travel 5 hours to make my appointments. They are well worth the trip.
Love the Dr as well as all the nurses in this practice!! All very kind and friendly!
There is not a better urologist in the world than Dr Shu. Seriously!
Our appointment was excellent. The staff was incredible, professional, kind, very thorough and efficient and supportive. We left feeling like we were heard and that we have a good plan in place. We're very happy with our decision with Dr. Shu and his medical team is phenomenal.
Care, so far, has been top notch, great.
Everything is excellent, thank you.
I'd like to thank the entire staff at the Medical Center, starting with Dr. Shu and his staff, the way they treated me, the way they explained everything to me, the way they made me feel comfortable, made me feel as if I was a patient, an individual, not a number or a patient number. I was totally treated with respect. I was looked after from the time I got in, just walking in for the office visit, even to the time of leading up to surgery, through surgery, and also the recovery, in the recovery at the hospital following the surgery. I highly recommend them. I'm truly touched by their care and truly touched by their individualism, care that they gave me, again, treating me as a human being, as a patient, not a patient, excuse me.
Dr Shu and his staff were very professional, treating me with respect, answering all the questions I had and paying attention to my concerns
Yes, everybody was pleasing and I knew exactly what the problems I was having and they were able to deal with me in a satisfactory way. I enjoy being a patient of Dr. Hsu. He is really a great doctor and nurse and everyone in the office treated me so well. Thank you very much.