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Patient Care
UT Physicians provides primary and specialty care for patients of all ages. We have over 2,000 health care providers with expertise in more than 80 specialties and subspecialties. From routine visits to advanced services, our physicians practice at more than 100 locations across the Greater Houston area. Find the care you need and schedule an appointment with us today.
- Patient Information
New Patient?
If you are a patient of UT Physicians, the information below outlines our process and facilities to facilitate a relaxed and successful experience.
Billing
Patient Services
1-855-877-2808
Customer Service Hours
Mon – Thu, 8 a.m. to 8 p.m.
Fri, 8 a.m. to 5 p.m.
Sat, 9 a.m. to 1 p.m.
CST time zone
- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
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- Careers
Everyone was very kind and efficient.
The staff is very professional warm, caring at times loving very understanding very easy to communicate I will not hesitate to be treated by the hospital and team. Thank you kindly.
Dr. Kitagawa definitely saved my life, and me and my family are grateful for him. The staff, from scheduling the appointment to checking in and checking out, were extremely friendly and professional. Very welcoming vibe and environment. The nurse practitioner explained everything that happened and what to look forward to, he was very awesome. I had several questions and they answered like they really cared. Thank y'all so much!
Before I met with Dr. Kitagawa, I met with a neurosurgeon resident (I think). I've forgotten his name. The answers in the survey applied mostly to him. He was very informative. So, Dr. K already had that information when he met with me. Overall, I was very satisfied with the visit. Thank you
The group of nurses show dedication to care, professionalism and great patience.
Clinic is under staffed. Long waits. Rushed visits. Medical care is good but under staffing makes it unpleasant
You cannot improve because you all are perfect thank God for doctors and nurses like your staff they are the best
We were treated well. Received the best of care. Well pleased. Thank you.
The Dr takes his time and listens to you and explains what your answer to your questions. He's very polite.
appointment was handled well - very short wait time - clear communications - all questions answered - recommendations provided for future healthcare - very efficient and professional process
Setting up follow-up appointments was a little confusing, especially getting the CT scan. It would have been, I had to wait a whole other week before I had to go into the clinic to talk to the doctor. Just a little help scheduling would have been very helpful.
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good experience!
Dr. Kitagawa and most of his staff have been wonderful. Thank you so much for all that you do!
I loved everything about this experience except one thing. When I called to make my appointment they told me since I was admitted to the memorial Herman hospital and it was a follow up appointment it would be covered and no payment on DOS. The lady also told me the appointment wasn't really needed, but since it was no payment I was going to go. When I got there the front desk lady said I had to make a payment. I explained to her what the lady told me when I called and she said no I still had to make a payment. I had came all the way from Beaumont and had no money to pay since I had been in employed for a whole month. I ended up paying since I came from far. I wish I knew the payment information before the appointment that way I wouldn't have drove all the way to Houston for my appointment. I have no insurance, no money and have been unemployed.
They are very good doctors, they are excellent professionals.
Had a good visit answered all my questions
A transition that provided me with all the information I needed and I truly appreciate it thank you thank you
Dr Kitagawa is an excellent doctor !
Very efficient office. The staff was prompt and easy to talk to.
The hospital was very, very clean and the staff were always ready to receive me and they answered all of my questions. The doctor was right on time. After I arrived in the hospital, he came into the waiting room where I was sitting and he greeted me and also when it was time for him to come and talk to me in his office, he came in right on time. So I really, really appreciate the service that your hospital gave me and I will be sending my family members there and thank you guys very much.
Very grateful for how kind everyone was
I was impressed with the professionalism of everyone I encountered.
Staff members were very helpful and professional.
The Doctor and his staff were all wonderful! I received excellent care!!
The visit went pretty fast, but the doctor seemed to cover all of the bases.
Dr. Kitagawa is a very knowledgeable, compassionate, hardworking and very likable neurosurgeon. He is one of the best...
As an inpatient through the ER I could not have asked for better care. There was one incident that the nurse gave me something in my IV that had my heart racing and my face very flush. She had to call in a more experienced nurse to reverse the situation.
The Doctor was very professional and easy to talk to.
I was treated kindly by everyone involved, including checkin attendants. As soon as my daughter arrived, three people told her where I was. A great experience.