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Patient Care
UT Physicians provides primary and specialty care for patients of all ages. We have over 2,000 health care providers with expertise in more than 80 specialties and subspecialties. From routine visits to advanced services, our physicians practice at more than 100 locations across the Greater Houston area. Find the care you need and schedule an appointment with us today.
- Patient Information
New Patient?
If you are a patient of UT Physicians, the information below outlines our process and facilities to facilitate a relaxed and successful experience.
Billing
Patient Services
1-855-877-2808
Customer Service Hours
Mon – Thu, 8 a.m. to 8 p.m.
Fri, 8 a.m. to 5 p.m.
Sat, 9 a.m. to 1 p.m.
CST time zone
- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
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- Careers
I've been worried sick since receiving a test result from another doctor that I had a CAC Score of 2,090 back in Oct. 2024. Today is actually the first day that I feel good about my future cardiac health and Thank the Lord I found Dr. Hermann and Dr. Hetz. I believe it's only a matter of time following my planned upcoming surgery that I'll start be a participant in life rather than a spectator.
I think the experience was great. However, I think you need to update the decor in your waiting room. The chairs are falling apart. It would leave a much better first impression if you updated and decorated the waiting room.
My appointment with Dr. Hetz was great. I like him very much. Equally great was his staff especially Loures who really impressed me with her knowledge, her professionalism, her upbeat personality, her empathy. She is a delightful lady who is also very cute! I also really liked Diana, the receptionist who is very sweet, knowledgeable and attractive. This is a very good team! ?
Dr. Hetz and Lourdes took the time we needed to walk through everything.
Great surgeon and great staff
They do an excellent job. May God bless them always, always, always.
Front desk staff was fantastic I believe Diana was one of them. Lourdes (PA) was outstanding! Friendly, Knowledgeable, Knew history, reviewed history, was very specific, clarified follow-up testing and visit. Dr Hetz was outstanding as well, knew recent history, reviewed diagnostic findings and clarified the findings. Communicated clearly what next steps will be. Both demonstrated tremendous empathy and treated like a person.
Dr. Hetz was very thorough with his questions and answers. He seems to really help me with getting me back to being a healthy man with my heart. I like him.
Significant wait time & seems Dr. Hetz only clinic day. Completed many many pages if information in advance & still more at time of visit, consult & again with P.A.
I enjoyed meeting everyone. I appreciate the appointment being on time.
Was very pleased with Dr Hetz and his staff.
Very good visit
I felt very comfortable with the Doctor. Thank you.
Excellent treatment from beginning to end.
Everything was perfect. It was awesome. Dr. Hetz was perfect. I can't speak highly, more than highly for him and the whole team. So thank you guys all.
Excellent doctor and communicator
Dealing with this tumor for months seems like lm not a important patient Thought l would get answers Tuesday but only a biopsy when l don't know
Dr Hetz was attentive, had a great bedside manner and explained in great detail what I was facing. An excellent surgeon.
Whole staff is as courageous and kind
All good!
Everyone has been super helpful. I was impressed that when I called to schedule my appointment, the person who answered the call actually made the appointment directly. Dr. Hetz took the time to answer all of my and my wife's questions and had reviewed all of the available test results prio to our meeting. One minor ding not related to Dr. Hetz or his staff, some of the chairs in the waiting room and in the exam room are really ratty and give a bad 1st impression.
Knowledgeable and friendly
Dr.H is easy to speak with and answers all your questions. I feel very confident with him.
It was very good. Everyone was so helpful and friendly. Even the security guard that made sure we got back to garage!
Thanking ALL the office staff, PA and Dr Hetz. I am definitely in the CORRECT hands for my health issue
Top Notch
Very caring facility from the Doctor down to the staffs.
The Staff and Doctor were very polite and helpful.
Great group of medical people
Excellent