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Patient Care
UT Physicians provides primary and specialty care for patients of all ages. We have over 2,000 health care providers with expertise in more than 80 specialties and subspecialties. From routine visits to advanced services, our physicians practice at more than 100 locations across the Greater Houston area. Find the care you need and schedule an appointment with us today.
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New Patient?
If you are a patient of UT Physicians, the information below outlines our process and facilities to facilitate a relaxed and successful experience.
Billing
Patient Services
1-855-877-2808
Customer Service Hours
Mon – Thu, 8 a.m. to 8 p.m.
Fri, 8 a.m. to 5 p.m.
Sat, 9 a.m. to 1 p.m.
CST time zone
- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
- Careers
Thank you Dr. Smalling and staff. You treat patients so well and professionally.
Always the best health providers at Hermann Memorial.
Great Doctor! Wait time is long!
Dr.Smalling and his entire staff went above and beyond during my Time spent with them. My care during the Pre-Surgery, The Surgery Itself, the Post Surgery, and the Follow Up Visit was absolutely Incredible and Exemplary !!!! My heartfelt THANKS to the Smallings Team !!!!
My only issue is the wait times are really long, which we already kind of expected, but even once we were in a patient room, we probably waited an hour for the entire visit.
My name is [...], and my meeting, my appointment with Dr. Smalling has always been very positive. His assistants have been extremely helpful, and they provide quality information. And it really is important for me as a patient to feel comfortable when I'm there in the office. But Dr. Smalling is a very good doctor, provides you with a lot of information, and it also gives you opportunity to explain some of the difficulties that you're having and then she tries to work out a solution with you. I feel that when I go to his office, it's like a team of people working with me to provide the service, which means a lot to me. So I would rate Dr. Smalling and his team outstanding, with a plus. Thank you.
From the receptionist to the doctors, it was great. I enjoyed coming. I enjoyed my visit.
Dr Smalling is a wonderful cardiologist! I have been in his care since my heart attack in 1998.
I really like this doctor.
Wait time was excessive. We checked in at 1:13 PM and didn't get called back to the offices until 2:20 PM. Then after seeing the Resident I waited another 15 minutes to see the Dr. Total visit time was over 2 hours.
Everyone was helpful and friendly. Wait time was minimal. Really appreciate the service
Despite Dr Smalling telling me he wanted to see me it took numerous phone calls and 4 days to actually get an appt as they would never transfer my call to his asst and kept giving me the runaround!
Things went well. I felt I had been heard and they were doing their best to accommodate me.
Well run clinic with an excellent staff , particularly Oscar the ultrasound technologist
Everyone was very nice
Paying a high self-pay to wait 2 hrs past appointment time to spend less than 20 minutes with a doctor who didn't properly prepare for the appointment was infuriating. The doctor had no idea why I was there, didn't review my echos, and tried to diagnose me and set up a plan without knowing what was wrong with me. He would ask a question and interrupt me and ask another question before I could answer. He lied about things he said to me years ago and generally treated me like I was an idiot. He got obviously angry with others in the office for "misinforming" me. The ball was clearly dropped many times in preparation for my appointment. I was referred on urgent referral and was expecting to learn what I needed to do next. Instead I got an "it's not life threatening " remark from someone who hadn't viewed my latest echo and TEE or even stopped to hear all my complications which landed me in the hospital recently. This was urgent in October! Now I have to start all over again and look for a new provider. I think its time for this doctor to retire.
To date, Richard Smalling and his fantastic team have saved my life for over 20 years. It's been exactly 20 years where I have received care on a regular, continual basis and outstanding nature. There is only one word to say, best. Richard Smalling and his team are the best in the entire world in my 77 years of service in my life. I highly recommend immediate award for the service to the United States by Richard Smalling and his team.
Long wait time , needed more information on my test taken there before my visit with the doctor .
Many thanks to Dr Smalling, Dr McCormick!
Everyone was very congenial and respectful
You're all so professional and caring and attentive. Dr. Richard Smalling is of course the best as well as his amazing staff.
Dr. Smalling always takes extra time to explain what's going on with all concerns that I may have. He's the best!
Pleasant smiling professional, no chips on the shoulders addressing every single questions and also possible questions as a real doctor old school does or did
Excellent level of service, consistently exceeds expectations.
We appreciate Dr Smalling and his staff! They are professional and very compassionate! They didn't rush me thru and took time answer any questions my wife and I had! We feel very blessed to have Dr Smalling and his staff!! THEY ARE SIMPLY THE BEST !
the Location
I am 95 years old. I wait on average for 2 hours in the examining room to see Dr. Smalling. The last appointment I was told it would be shortly but was still in the waiting room 30 minutes after my appointment. When I rechecked with the front desk I was told there were 8 patients ahead of me and it will be a minimum if 1-1/2 hours. I chose to reschedule.
Dr. Smalling and his team were very professional In delivering the medical service that I received. He takes the time to explain in layman terms your condition and strategies for improvement. As a patient, it is reassuring when he is examining you that he provides opportunities for interns to lean in and learn from his expertise. You feel that he knows what he's talking about. I appreciate Dr. Smalling.
My wait time was one hour. My previous wait time was 3 1/2 hours.....better, I guess. I did enjoy speaking with the nurse and intern. Very good personalities. And I love Dr. Smalling.
Dr. Smalling is a wonderful physician. I was referred from my cardiologist in Lufkin because of a mitral valve leakage. I have been in a five year research study about the Edward's mitral clip. The clip has worked well and this is my fifth year. I will continue to see Dr. Smalling each year for annual visits.