- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
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The doctor was very thorough with explaining. Everyone in the actual visit was great. What I had a lot of problems with was with the office staff. When I had, I wanted to reschedule, it was very difficult to reach an actual person. I was just with an automated system. I actually was never able to contact anyone. And I left numerous messages and no one ever contacted me back. As I did enter the facility on that specific date, one of the staff members seemed a little rude, never acknowledged me, she just never faced me, just said the other person will help you and that was it. So I think improvement needs to be made on the receptionist area because they are the first person that we see and greet. Thank you.
The genetic counselor and Dr. Hillman were well prepared for our visit, really talked us through what they were thinking. They had already done prior authorizations, I guess, with our insurance or did it while we were there in clinic. I'm not sure. It was just very seamless to where we were able to talk about what next steps were and then insurance was already approved so that we could go ahead and just go ahead and do the tests right then that they were recommending. We know how long it'll be before we'll get results and what will happen when those results come. So we really were so happy that we were able to get into Dr. Hillman and the care that we received at the clinic. We're just glad to have him as part of our medical team. And so, thank you.
Both doctors were amazing Dr Song ( i dont know how to spell) and Dr Hillman, both knew everything about my child and answered every question for me.
Loved the doctor and resident! I felt validated in my concerns which is super important to me. They didn't dismiss or brush me off.
Dr. Hillman is always so great with Katherine and we have complete trust in his care for her. The whole team is wonderful as well, Paige is amazing and Maria is always so kind and wonderful.
I don't really have anything else to say about this visit. Nothing could be improved, really. I guess I will say that I felt unrushed and like both doctors were actually paying attention. Seems like these days patients and customers are one of many in a line to be seen. It was nice to feel like they were genuinely interested and concerned.
Dr. Hillman, [...], [...] & the whole team were great. My children received excellent care and I'm confident with their plans and feedback. My kids love coming to the doctor because of the exceptional care they receive at UT Genetics.
The physician and the fellow that was working with him were wonderful. They both talked to us about very complex things in a way that we could understand and were very thorough in their examination and questioning.
Glad to hear some what positive information