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Patient Care
UT Physicians provides primary and specialty care for patients of all ages. We have over 2,000 health care providers with expertise in more than 80 specialties and subspecialties. From routine visits to advanced services, our physicians practice at more than 100 locations across the Greater Houston area. Find the care you need and schedule an appointment with us today.
- Patient Information
New Patient?
If you are a patient of UT Physicians, the information below outlines our process and facilities to facilitate a relaxed and successful experience.
Billing
Patient Services
1-855-877-2808
Customer Service Hours
Mon – Thu, 8 a.m. to 8 p.m.
Fri, 8 a.m. to 5 p.m.
Sat, 9 a.m. to 1 p.m.
CST time zone
- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
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- Careers
I appreciated getting a quick appointment as I was in discomfort.
I appreciate Promecene-Cook seeing me with such short notice and taking care of me.
I went to the front desk to ask about a referral. This is where I met Ms. Jaylaudny Jones who is the kindest, most helpful, and wonderful staff member! Ms. Jones made a copy of the doctors' names so I could read bios on the website. Then walked me over to their office so I could meet admin staff and wrote everything I would need to make appt to be screened and later enrolled in a weight loss program. Ms. Jones took time to talk with me, showed genuine care, and the utmost professionalism. She is intelligent, hard-working, and caring as demonstrated in the way she treated me and worked so well with her colleagues. I hope you recognize Ms. Jones for being a great employee because she is!
Everything was excellent. I felt taken care of and all my questions were answered.
Very Pleasant experience.
Great care Followed up with a phone call Wonderful care
Have gone to Dr P Cook for years and would not of continued if I didn't think she was excellent!
Very nice and competent physician
Overall it was good. The physician was great!
I am a new patient and felt very welcomed. My best friend highly recommended Dr. PROMECENE-Cook.
Dr. Promecene-Cook is so friendly and caring. I hadn't been in a couple years and she made me feel ok about it, she as just glad I came in now. I feel relaxed around her like she's a friend. I recommend her to anyone looking for a gynecologist.
I always enjoy my visits with this doctor. She understands me and she's always working with me and helping me to have the best health that I can have. Thank you very much.
Dr Promecene is an excellent physician; compassionate, knowledgable, like family to me.
I love this particular practice. Always timely, clean, easy parking, spacious (so sick people aren't all around healthy people). Best practice ever!!!! I had the option of changing my insurance plan to one that offered more coverage, but it didn't cover this practice. I chose to keep my old plan to stay w this fantastic practice!
This was my first time to see Dr. Promecene. She was very informative and knowledgeable. She had specific knowledge about issues in the older population as well as generally. She explained all of her actions before taking them, helpful in reducing my anxiety. She took plenty of time to answer all of my questions fully. She gave me options for my care, empowering me to make my own choices.
Seamless
I arrived earlier than my appointment time, and I'm grateful that everyone helped me get seen early! The efficiency is impressive!
Always a great experience!
Dr Promecene is an exceptional physician and I trust her wholeheartedly.... experienced, knowledgeable, caring and a tribute to her field.
loved them
I am very pleased with Dr. Promecene care for me.
Dr Promecene-Cook and the rest of the staff are awesome. She never rushes me and takes time to hear all of my concerns. She has even taken the extra step of referring me to other physicians regarding concerns that were outside of your scope. I am so grateful to have her as my OBGYN! She is the absolute best and so is her nurse.
Dr. Promecene and her nurse admin [...] are awesome!
Everyone was pleasant. I was seen within 5 min of my appointment time. Dr. Promecene explained everything I wanted explained.
The best OBGYN ever. Absolutely the best.
Doctor and Assistant were very informative and patient centered. I wish they could complete my treatment, but I need the next level of mid-invasive procedure and they referred me to your Sugar Land offices.
The new location & new computer system & poor staffing made a longer wait time than I've ever had over many years with this doctor. However, this doctor is so good about taking time to talk about any concern and explaining everything so well. that it is worth the wait. I'm not a fan of this newish building/facility - the layout is poor, the wayfinding is terrible, signage is poor, and the paper-thin walls allow too much sound transmission.
Dr. Promecene and her nurse are very responsive to my portal messages and are very helpful. I really appreciate the UT Portal for brief interactions and information.
Dr. Cook was a joy to meet. She has a gentle and caring manner about her. She provided me with lots of information, and even ordered additional services she felt I needed. I enjoyed meeting her and her staff, and will definitely return.
Dr Cook is an amazing doctor who truly listens and respects me as a patient