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Patient Care
UT Physicians provides primary and specialty care for patients of all ages. We have over 2,000 health care providers with expertise in more than 80 specialties and subspecialties. From routine visits to advanced services, our physicians practice at more than 100 locations across the Greater Houston area. Find the care you need and schedule an appointment with us today.
- Patient Information
New Patient?
If you are a patient of UT Physicians, the information below outlines our process and facilities to facilitate a relaxed and successful experience.
Billing
Patient Services
1-855-877-2808
Customer Service Hours
Mon – Thu, 8 a.m. to 8 p.m.
Fri, 8 a.m. to 5 p.m.
Sat, 9 a.m. to 1 p.m.
CST time zone
- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
- Careers
Dr. Shen was one of the best doctors that I have ever had. I feel very comfortable with her. She makes you feel very comfortable. She's very knowledgeable, and I've learned a lot about my illness through her. I definitely recommend her for anyone that needs breast surgery. Thank you.
She is incredibly knowledgeable, always taking the time to explain things . Her caring and compassionate nature truly sets her apart.she listens attentively, addresses all my concerns, and ensures that I feel comfortable during every visit. It's clear that she genuinely cares about her patients' well-being. I highly recommend Dr. Shen and her team to anyone looking for a skilled and compassionate physician!
Dr Shen is very caring doctor and very patient and detailed. Highly appreciate her and would highly recommend her to others
Dr Shen is the best!!! She listens well and has such a recall of previous conversations. She makes you feel like you matter
The entire staff, ESPECIALLY my new doctor were phenomenal and I want to work there!
Considering I came down with cancer, Dr. Shen treated me with very much care. She was very acknowledgeable of my, of what was going on, what kind of cancer, what needed to be done. I was very pleased. I am very pleased with her and I will continue my follow-ups with her. Dr. Shen is the best.
Everything was excellent. Very good doctor.
I love the environment
Everyone is Excellent!!!! The Staff help out so much always even if they are busy!!!!!! They are very Professional and Always Extremely Nice!!!!!The Doctor she is the most Sweetest Beautiful Lady Ever!!!! She Really has Lots of PASSION for HELPING and UNDERSTANDING!!! I LOVE HER SO MUCH!!!! SHE IS THE BEST!!!! I WILL MAKE SURE IF ANYONE HAS A ISSUE I WILL ALWAYS RECOMMEND HER!!!! SHE IS AWESOME!!!!
From the moment I walked in to office everyone from the meet and greet was very welcoming.My nurse Sandi was amazing,Dr shen was the best very knowledgeable understanding and helpful about my situation.Will recommend anyone to this office.
The main number needs to be easier to navigate. It took me a very, very, very long time to be able to get to Dr. Shen's nurse or to be able to make a phone call to Dr. Shen. Number two, I wish all doctors were like Dr. Shen. She's amazing and her nurse is amazing. Thank you.
[...] I just had surgery with Dr. Shen, and I appreciated everyone all along the way, and I was given feedback, and all my questions were answered, and all my fears, and concerns were addressed. I would definitely recommend this doctor, and her staff for any, and every procedure needed. Thank you and goodbye.
Everyone at the office was great. Dr. Shen took a lot of time to speak with me. She didn't seem rushed. She was very, very sweet the way she explained everything and I appreciated the time that she took to explain everything. Thank you very much.
Dr Shen is such a warm and caring doctor.
Staff is knowledgeable and caring
They mabe me feel like a million
Dr Shen was the best doctor I have ever seen. Not only did she take time with me to explain things and answer questions, she was very understanding and made me feel so at ease. I am so glad I choose her from the list of doctors I had. Dr Shen is wonderful!!
I felt very comfortable and reassuring with Dr. Shen and her staff. They took the time to explain everything in terms that were very understandable especially for a senior patient. Thank you for your special services.
A considerate doctor. I would recommend her to anyone highly.
Very professional and caring
The doctor was amazing!!
Dr. Shen is the best!!! She is very knowledgeable in her field as well as being very compassionate.
Dr. Shen, she was extremely concerned about my situation. She explained everything where I could understand it, and I would most definitely recommend her to anyone. Because to me, it seems like she really knows what she's doing. I just like, she was very, very professional about my problem and made me understand everything that was going on. So, yes, I love everything about her. Thank you.
Dr. Shen and her staff were AMAZING. Because the ER doc recommended her so highly and wanted me to see her so quickly, I already knew I was in good hands. Meeting her sealed the deal. The whole experience was perfect.
Dr Shen is a 10/10. Perfect and intentional with amazing bedside manner. It will be nice if the staff supported her in updating the patient proactively when things are delayed. They put it all on Dr Shen which should not have happened. The staff should pop their head in to rooms and share, there is a slight delays and she will be with you soon.
Exultant dr.
My husband usually accompanies me to my appointments and we both like Dr. Shen. She is personable and explains things well.
She was an awesome doctor. She even gave me her cell phone to check in if I needed her. I would highly recommend her to anybody and she answered all my questions and is going to be taking care of me.
Hi, Dr. Shen and Dr. Gongalez, they're very good, caring doctors that I have came across ever in my life. They are the best in what they do, and I appreciate you for what you have done with me and my family and my illness. I appreciate it. I'm glad I have met you all in Memorial Herman Hospital. Y'all have a good New Year's, and see you soon.
My doctor Michelle Shen was knowledgeable, professional, courteous and listened to our concerns