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Patient Care
UT Physicians provides primary and specialty care for patients of all ages. We have over 2,000 health care providers with expertise in more than 80 specialties and subspecialties. From routine visits to advanced services, our physicians practice at more than 100 locations across the Greater Houston area. Find the care you need and schedule an appointment with us today.
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New Patient?
If you are a patient of UT Physicians, the information below outlines our process and facilities to facilitate a relaxed and successful experience.
Billing
Patient Services
1-855-877-2808
Customer Service Hours
Mon – Thu, 8 a.m. to 8 p.m.
Fri, 8 a.m. to 5 p.m.
Sat, 9 a.m. to 1 p.m.
CST time zone
- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
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- Careers
Excellent. Very professional, I am satisfied. Thank you very much for your attention. Blessings.
I really liked the doctor's attention to my daughter and I felt very comfortable with him, he gave me a lot of confidence. I liked the way he explained to me the procedures that my daughter was going to undergo. I also liked the fact that he was showing me x-rays at all times, informing me where the fracture was. My daughter and I really liked the way he treated us and of course I would highly recommend the doctor and I really liked his attention and everything, thank you.
I am very happy with your services. They're very friendly and professional. GOD bless them.
I have been to many different places and healthcare facilities, I must say very professional yet welcoming. Exceptional service and quality care....
Friendly and welcoming staff, over all it was a great experience.
He is a very good doctor and if I had an emergency I would choose him as a doctor again.
The provider is a great listener and was very patient. The is always great!
The staff and the dr where amazing.
It was a pleasant experience to meet Dr. Marlon. He was very warm and caring. Took time and listed to us and provided guidance and diagnosis.
My provider was knowledgeable and spoke to my 13 year old son as an adult, and made him feel his input was valuable. It was a wonderful experience and he put our minds at ease.
Definitely improve on the wait time. We waited close to an hour. From the time that we arrived to the office to the time that we actually got to see the doctor, it was almost an hour. The wait time was not very pretty.
They sent me to the emergency room at Memorial Children's Hospital. But when I got to the emergency room, the receptionist told me that the child was not in the system and that they could not treat him or keep him hospitalized because there was no information regarding the child. The nurse at UT Health gave me a number and I called them many times, but they only had an answering machine which prompted you to leave a message and it mentioned they would call me back a day later. After that, they called my wife's number to tell me that I had not gone to the hospital and that my child had a surgery schedule. So today I am waiting.
Hi, you did very well. Everything, all the doctors and nurses, everybody, all the personnel that helped us, they were awesome. I'm so sorry on the first two questions. I only put most likely, but no, I didn't hear all the answers that they gave me. So I'm so happy with the doctor, with the nurses, with all your staff. I give them a 10. I definitely will recommend them, and thank you so much for helping my son and me. Have a wonderful holiday. Thank you.
The doctor, he do like really good job on [...] We help her all the time and then thank you for everything, doctor.
Dr. Alexander is a patient, kind, intelligent & caring doctor. He took the time to explain and answer every question in detail.
Marlon Alexander was outstanding professional friendly and incredibly knowledgeable. He took the time to thoroughly explain my child's condition for a way for both me and my child to understand. Was very patient and caring addressing all our concerns and answering every question we had without rushing us. Overall outstanding visit.
A very professional doctor. Friendly, dedicated. I recommend him 100%.
Marlon Alexander was fantastic! He was knowledgeable, but so genuine and caring. He listened to every word and stayed for every question we had. He was truly one of the best doctors we've ever visited with.
My portal wasn't synching 100% with my son's, so my balance was showing $0 when I actually owed money for months. The lady at checkout gave me a number to contact and they were able to enter my social and the balance magically appeared. Aside from the minor wait time (>30 mins) and finding out about the balance issue, the entire visit went very well.
Arrived on time and waited 2 hours in waiting room to see Marlon Alexander. Do not recommend.
All the staff treated me excellently.
I made this appointment as a second opinion and at first I was turned down by another physician in the UT Health system. While I understand that is well within a doctor's right, it was frustrating because it added further delays which I was trying to avoid after a fracture injury. I was finally able to obtain permission and set an appointment with Mr. Alexander for which I was extremely grateful. He and all of the staff at his location were friendly, patient, calm, and professional. Mr. Alexander's nurse asked questions when we were first seated in the room. She listened attentively and indicated that Mr. Alexander would be with us shortly. Mr. Alexander greeted both my son and I with warmth and professionalism. He too listened attentively and was not dismissive of my concerns. I made it clear that I was wanting to seek clarity on my son's injury and while the first doctor we sought treatment from with was competent, he hardly explained the injury itself nor what to expect post-treatment. I did not mention it to Mr. Alexander but his information was a direct contradiction of the first doctor's information. A fact I find unsettling to say the least and it only affirmed my desire to seek a second opinion. I will be following up with Mr. Alexander for the remainder of my son's treatment and have cancelled any further appointments with the first treating doctor. I did make Mr. Alexander aware of this fact and ensured the next steps with him were clear. Competency is insufficient. Technical knowledge combined with the proper bedside manner is imperative or a patient and/or his/her family is likely to walk away with more questions than answers. I am glad Mr. Alexander was able to provide us with both aspects.
Excellent staff
I really appreciated the time he took to answer all of my questions and the way that he answered them.
Todos fueron muy amables , cordiales , atentos y se tomaron el tiempo adecuado para la atención de mi hijo !
(All are very friendly, cordial, attentive and welcome to the appropriate time for the attention of my son!)
Waited 1hour 15 to see provider. That's too long.
Marlon and [...] are amazing as well. Awesome team
Fantastic visit, 10/10.
Very pleasant experience. Child felt comfortable with the visit.
Dr Marlon is amazing amazing! He listened to all my concerns and worries.