Common symptoms of pain and cramping were the beginning of a toddler’s rare cancer diagnosis. A UT Physicians multidisciplinary team performed a delicate surgery to save his life.
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Patient Care
UT Physicians provides primary and specialty care for patients of all ages. We have over 2,000 health care providers with expertise in more than 80 specialties and subspecialties. From routine visits to advanced services, our physicians practice at more than 100 locations across the Greater Houston area. Find the care you need and schedule an appointment with us today.
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If you are a patient of UT Physicians, the information below outlines our process and facilities to facilitate a relaxed and successful experience.
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1-855-877-2808
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Mon – Thu, 8 a.m. to 8 p.m.
Fri, 8 a.m. to 5 p.m.
Sat, 9 a.m. to 1 p.m.
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- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
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I wasn't properly informed about the wait time for the procedure. I appreciate being seen despite my late arrival, but I would have liked clearer communication about the wait time at different stages of treatment. This would have helped me decide whether to proceed with the appointment or reschedule. Overall, the provider was extremely knowledgeable and personable.
Excellent clinic, very beautiful decoration and all the staff very friendly and professional
Excellent staff
I had an appointment at 1:15pm. They let me wait for 1 hour. I asked the nurse many times when the doctor would come to see my child. The nurse said he would come right away but I waited a long time and asked many times for the doctor to come to see my child. When the doctor came to see my child, it took about 5 minutes and was done very quickly. I don't like this doctor if next time I come, I ask to change to another doctor for my child. The nurse was very nice and enthusiastic with us.
Dr Au is the best very professional and listened to all my concerns I was very pleased with his bedside manner and care.
Everyone was great! The front office staff was very friendly, the MA was awesome, and the NP and Doctor were friendly and knowledgeable. Very minimal wait time. All of you make a great team. I left feeling comfortable and confident with the treatment plan they provided for my Tony.
Dr Au and his team are very personable! Make us fill at eas and very comfortable, regardless the issue. Every thing went so smooth! I fill fortunate to be referred to Dr. Au!
Thank you so much for taking care of us
This was the most seamless experience I have ever had. Everything was effortless and easy from the initial appointment through to the procedure. All staff members and The Doctor were friendly and informative.
Very kind.
The staff and doctors were very nice and professional. I have tried calling with a question and am waiting for a call back.
That all the staff are very friendly and they speak the language that one speaks very understandably, I loved the treatment given by the receptionist, the nurses and the medical specialist, everyone is very friendly..
I had great experience
We weren't sure if we had follow-up questions, how to ask. We did have some questions and I figure we would just make another appointment.
Dr Au was friendly and patient with my son. He explained everything thoroughly and answered all my questions. I didn't feel rushed during our visit and I was very pleased with his explanation. The nurses and staff were also very friendly to my son and I. My son left happy and overall was a positive experience.
Everyone was very kind, very patient, they took care of my son much sooner. We arrived early and didn't wait long. Thank you very much.
Hi, Dr. Au is excellent and all of the nurses and office staff as well. And it was a good follow-up. Thank you.
Everyone we encountered was so kind, compassionate, and professional. Dr. Au and his team were thorough and informative.
Everything was really good and I enjoyed listening to his information that he had to give us.
Our experience with Dr Au is always very good - he is very knowledgeable and helpful however our experience at the office has not been good, we waited over an hour and a half to be seen which I believe to be unacceptable - especially when the office request I arrive 20 minutes prior to my appointment time. The office hadn't arranged an ultrasound for my son post op which was needed by the doctor at this appointment so I felt it was somewhat a waist of time - as the appointment only lasted 2 minutes. I find the office admin hard to get a hold on the phone when I want to talk to someone. It's very frustrating. I'm not sure I would recommend purely based on the organisation of this provider.
Our appointment time was 1:30 pm but we were not called back until 3 pm and no one communicated about the delay to 1. Tell us it would be 90 minutes or 2. Explain why it took 90 minutes.
Great experience, they answer all of our questions and concerns. They smile and helpful.
Everyone was kind, cordial and accommodating. Thank you.
We waited about 45 min past our appointment time to be seen. With a toddler, that felt like forever, especially with no update. Also a pediatric urologist not having a changing table seems a little out of touch. Otherwise, once we were seen, Dr.Au was very helpful.
They were very professional and convenient for me.
Excellent attention from all the team
Everyone was awesome and made us feel at ease.
Dr. Au makes us feel welcome and heard with concerns with our baby! It never feels like he is rushing us or that our questions are silly, especially as new parents. He is very kind and compassionate! I would, without hesitation, recommend Dr. Au!
Dr. Au and his staff were great. He answered all my questions, and put me at ease.
Very professional and kept us in the loop with the steps of the procedure. He was wonderful with us and my son.