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Patient Care
UT Physicians provides primary and specialty care for patients of all ages. We have over 2,000 health care providers with expertise in more than 80 specialties and subspecialties. From routine visits to advanced services, our physicians practice at more than 100 locations across the Greater Houston area. Find the care you need and schedule an appointment with us today.
- Patient Information
New Patient?
If you are a patient of UT Physicians, the information below outlines our process and facilities to facilitate a relaxed and successful experience.
Billing
Patient Services
1-855-877-2808
Customer Service Hours
Mon – Thu, 8 a.m. to 8 p.m.
Fri, 8 a.m. to 5 p.m.
Sat, 9 a.m. to 1 p.m.
CST time zone
- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
- Careers
Chris is terrific to work with - as are Dr. Mathis and the rest of his staff. With a human touch and welcome sense of humor.
Dr Ken Mathis & his staff informed me what I needed to do before & after surgery. I felt like everyone at the hospital was dedicated to meeting my needs. I have never been in a cleaner facility that really focused on infection control. Very impressive!
I am very happy with Chris' treatment and assistance.
Christopher Hawks was very thorough and knowledgeable about my issue and treated me with great care. I always recommend him and Dr. Mathis to anyone needing their expertise.
I absolutely love my provider. Definitely recommend the team to my friends. A+++++
My visit was awesome! Very little wait time. Rebecca, the nurse, was so friendly, kind and communicative. And, Christopher Hawks was great! He reviewed my radiographs with me and gave me a full explanation of what was going on, answered all my questions and advised me of what to do to stay on a healthy track. I recommend them highly! I was also given a direct number if I needed help or had questions.
I've had a previous injection with NO PAIN. I am currently in severe pain and unable to walk. This pain injection has been HORRIBLE.
Very informative
I was very satisfied with the information I was given and felt very good about the office visit.
Chris Hawk always does an excellent job injecting my knee w cortisone. He is very professional and is very friendly! I drive from Kingwood just to have Chris do the inj bc he does such a painless treatment. He is an awesome PA!
Very friendly and helpful staff.
Attentive to this patient's health issues. Very good at listening and being responsive to my questions and concerns.
Everyone was knowledgeable and experienced with my problems. They were kind and I left with the knowledge I needed too make a decision on how to go forward.
Staff and provider made me feel cared about.
Waiting room time could be improved
Dr. Hawks was very thorough with me on my knee, my left knee that I was operated on and the questions that I asked and he explained everything thoroughly to me. Thank you.
Dr Ken Mathis and the entire team did a great job with my most recent visit, very professional and thorough. Thanks
It was a great experience
Chris really listened to our questions and answered every one of them. He cared about my recovery and not having injuries. I would recommend him to anyone.
The after surgery care at skilled nursing center was a big mistake. They obviously don't usually get patients to care for who are rehabbing from knee replacement. They did not seem very intent on caring for me and my very simple needs. Ice packs which are very important were hard to get and many seemed to not know how to make one. Case worker Nidra insisted I go to Park Manor as it was 5 star. Not! Many didn't even seem to know what I was there for. Such an unprofessional experience and being in pain and stressed over this procedure adding a Polio survivor with other leg half paralyzed I did not need the added stress and pain . This was supposed to be a safe place for me and it has been a horrible experience. I just want out of this place.
Chris was a great communicator and didn't make me feel like he was ready to rush out of the room the min in walked i .
Dr. Mathis and his staff have been wonderful. I want to say that I made a mistake pressing two. I wasn't listening to the directions well on the first two questions. I would give them all excellent reviews and I would refer anyone that needed that kind of care to them. Thank you so much.
Chris was wonderful and took all the time to listen to my concerns then to come up with a plan to address the issues
Wait time was longer than expected, but Chris is awesome. He's the best care provider I can think of. Kudos to Chris. Thank you, buddy.
I'll be back. I've known Ken Mathis for 40 years. He is great. Christopher Hawks did his job very well. The knee injection by him was totally painless. Thanks
No issues across all aspects of my visit
I ve have had nothing but the greatest experience with my health care experience with my care provider.
Chris Hawks is an excellent and talented provider! I always appreciate seeing him and know I will receive excellent care.
We did not end up seeing the physician's assistant until almost 1 1/2 hours after the appointment time. He explained they had an unforeseen complication with a patient, which can't be helped. But we were never told that there would be a delay nor how long it might be. We just sat and sat and waited and waited. Not a good customer experience for our first visit to this practice.
Dr. Hawks competently addressed all my concerns and questions.