- Why UT Physicians
With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, UT Physicians provides multispecialty care for the entire family.
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I had an appointment at 10, and was told to arrive at 9:45 - I arrived much earlier than that. After watching many people arrive at 10 and be checked in, I asked at 10:20 when I would be seen and was told there wasn't a room available. After I said that I had another appointment at 11, I was shown to a room. I was told my appointment would last 15 minutes, it took approximately 40. If your online scheduling isn't going to be accurate, I don't have a reason to show up on time. If a room is actually available, it's not a good look to say that it isn't. I found this scheduling very frustrating. It's not the worst I have experienced, but I don't understand the value in treating patients like a low rent airline that's overselling it's capacity.
Everyone was great from start to finish
Very helpful in the information I needed for my health. Thank you
Dr. Andrew was very informative, very patient, and explained everything and made the process a lot more comfortable for me.
It has now been about 24 hours since my visit. I was told they were to schedule an MRI on my arm. I did not ask how long it would take to get it scheduled. I still have not heard from them about this.
Right knee brace does not work well and not stabilizing my knee. It started falling down my leg before I got home. Continuously having to readjust it. Called and receptionist stated she would have Brian to contact me about equipment. My insurance was billed for this. I have 6 weeks of PT. Need a knee brace.
I appreciate the professional decorum displayed during my visit. Best Regards,
ANdrew was great. The receptionist was great. The lady that made my appointment was great. A+ IN MY OPINION.
My appointment time was 1400. I arrived 30 minutes early to respect their schedule. The X-ray tech called me within minutes. Then I was placed in a room for 38 minutes before I went to ask if they were aware I was there. The Med. Assistant came in after that and never introduced herself or told me her role. I know what an MA is but many wouldn't. She only looked up from her keyboard when I had to ask her to repeat a question. She then left saying the NP would be in and I was the next pt @1508 he finally arrived.he was unapologetic until I stated I was upset because my time has value and his reason for the delay was it was his birthday and something about his wife. He also did not listen to me and focused on my age and that I probably have osteopenia which may be true but a 200 lb body falling and the humerus hitting a wooden coffee table can also be a factor. I even showed him recent labs that I have normal but d and calcium but he had a script and didn't seem able to deviate. I stopped listening after that. He left and after 14 minutes no one came in, no one gave me any directions. I walked past the workroom and he was having a lively conversation. I hope he enjoyed his day. I will never return. I will not recommend the clinic and I am upset enough that I have probably told 40+ people so far about the poor care/customer service
I wasn't confident in this provider.
Dr. Meeks and Andrew Basara have great bedside manner. Super helpful and very knowledgeable... thanks!
i waited 1 1/2 hours after my appointment time to see the Dr. the summary mentioned my incision i didn't an incision at all. Also summary says i'm 5'5" I'm 5'8"
Love all the folks there. Everyone is great!
I'm on my second visit with them and each time it's been an hour or an hour and a half wait AFTER my appointment time. This is ridiculous as people have lives and work I wouldn't recommend anyone here as it feels like they don't care about your time.
Andrew said he was giving me prescription for ibuprofen for pain. I asked the nurse for the prescription. She said he called it in. I asked if I could confirm what pharmacy it was called in to. She showed me on the computer. I have called two different HEB pharmacies asking for the medicine. Four times I have been told they have nothing for me. I have called the doctors office twice stating the problem with a phone number to call me back. Because the menu doesn't list Andrew and because he is on Dr Meeks staff, I leave the message there. No one has ever called me back as I struggle with this pain.
Long wait. Lots of patience due to early bad weather. That is what I was told
A very friendly and professional visit
Super long wait time for a 15 min visit. I was very frustrated as I was at the facility for nearly 2 hours.
A 1.5 hour wait time for an 8:39 am appointment was not acceptable. My son was seen for a high school sports injury. The activity note for the school does not reflect The verbal instructions that were given at the appointment. The need for follow up was not discussed either.
Great service and looking for to completing my treatment plan to feel better and do daily activities.
The service is quick & on time. I hope they have more time to discuss all the treatments available
Andrew Basara was over 2 hours late and did not notify the staff. Nor did he give a reason for making me wait so long. Maybe he had to wait to get the hard copies for my shoulder's xrays. No excuse given other than " I just got your file". (xrays maybe)
Lack of follow up, they were suppose to schedule surgery and call but we never got the call, furthermore when I called in to follow up myself I was not able to reach anyone after several attempts. The provider was good but the rest of the staff was not.
I waited nearly 2 hours past my appointment time. I saw the Nurse practitioner vs. the Doctor when I was finally seen. He did a great job. If the office knew they were that far behind, why was the nurse practitioner not offered as an option earlier in the waiting period?
When I called to make an appointment.I was given a 2 pm appointment for Tuesday at 2 :00 pm to see the doctor. I received notification to be at the facility at 7 am for x-ray. That was a 7 hour gap. I had to drive twice the office, that's 40+ miles round trip and $7 in tolls each trip. I also arrived 15 minutes before my 2 pm appointment. I waited in the waiting room till 3:15 pm. I waited another 20 minutes to be seen by the Dr.
Great provider, very knowledgeable, great bedside manner, yeah, very well organized. Thank you.
I'm still waiting on my Rx to be sent to my Walgreens at Barry Rose & Broadway. They have not received the Rx from y'all
Great
Andrew is very knowledgeable and professional.
The surgery center was an absolute nightmare. Didn't know what time my surgery was until 6pm on the night before it. We couldn't get ahold of anyone to help us. That is unacceptable. We were there wayyy too early for the surgery and had to basically sit around, freeze and starve. Surgery was supposed to be at 830am and it didn't start till around 130pm.