About Our Survey
Patient Experience Surveys
UT Physicians is focused on providing an exceptional experience in every care interaction. All ratings are submitted by actual patients and verified by NRC Health, a leading and independent survey company in the patient experience industry. As part of that commitment, we share our providers’ patient experience feedback online. NRC Health provides the technology to display ratings and comments on our provider profile pages.
Who receives our survey?
All eligible UTHealth Houston patients receive a survey via text, email, or an IVR (Interactive Voice Response) phone call soon after their appointments. Patients are asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to improve and enhance the care we offer.
What questions are on our Medical Practice survey?
- Did we communicate with you about your anticipated wait time?
- Did this provider give you enough information about your health and treatment?
- Did this provider listen carefully to you?
- Did you trust this provider with your care?
- Did this provider seem to know your medical history?
- Did you know what to do if you had more questions after your visit?
- Did this provider talk about how to prevent illness or injury?
- How likely would you be to recommend this provider to your family and friends?
- What else would you like to say about your experience?
About our star ratings and comments
We calculate our star ratings based on responses to the survey question “How likely would you be to recommend this provider to your family and friends?”
